Your Data, Our Commitment

Hey there! We're Tooltap Limited (that's us - company number 16206381), and we run tooltap.co.uk. We're all about making tool rental simple and transparent, and that includes being straight-up about how we handle your data. Here's everything you need to know about your privacy when you're using our service.

Our Approach to Privacy

Just like we believe in smart hiring over buying, we believe in smart data handling. We only collect what we need to give you a smooth, secure rental experience. No hidden stuff, no unnecessary data collection – just like our rental pricing, we keep it clear and fair.

What We Collect (And Why)

When you're renting with us, we need some essential info:

• Your name and contact details (so we can get in touch about your rental)

• Where you want your gear delivered or where you'll collect it from

• ID verification (we need to make sure our equipment goes to the right person)

• Payment information (don't worry - we never store your card details)

• Your rental history (helps us serve you better next time)

• WhatsApp messages (when you're arranging collection or need support)

Think of it like borrowing something from a mate - we just need to know who you are and how to get in touch. Simple as that.

Our website picks up some information automatically - it's like leaving footprints in the snow:

• What device you're using (helps us make sure our site works well for you)

• Your location (with your permission - helps us show relevant delivery options)

• How you use our site (helps us make it better)

We partner with some trusted companies to make everything work smoothly

• Booqable powers our rental system (they're the engine under the hood)

• Google Analytics helps us understand how people use our site

• Meta helps us reach more people who might need our service

• ReCAPTCHA keeps the bots away

• FontAwesome makes our site look good

• Cloudflare keeps everything running fast and secure

How We Use Your Info

We're like good tool maintenance - everything has a purpose:

• Making sure you can get your hands on the right equipment

• Keeping your rentals secure (ID checks and all that)

• Letting you know when your gear's ready or due back

• Processing payments (can't run a rental service without this bit!)

• Making our service better (we're always trying to improve)

• Sending you useful updates (if you want them)

Cookies (The Digital Kind)

Like a good tool box, cookies help keep things organised. We use them to:

• Keep the website working properly (the essential ones)

• Understand how people use our site (helps us improve)

• Make our marketing more relevant (only if you're cool with it)

• You can manage these through the cookie banner - just like picking which tools you need for a job.

Keeping Your Data Safe

We take security as seriously as we take equipment maintenance. We use:

• Secure ID checking systems

• Encrypted payment processing

• Safe data storage

• Regular security checks

Think of it like our tool maintenance schedule - regular checks, proper care, everything in good working order.

Sharing Your Data

Sometimes we need to share your info to make the service work - like when:

• Processing your payment

• Delivering your gear

• Checking your ID

• Understanding how we can improve

But we never sell your data - that's not our style. We're about sharing tools, not information.

Your Rights

You're in control - just like when you rent our tools. You can:

• See what data we have about you

• Fix anything that's wrong

• Ask us to delete your data

• Tell us to stop processing it

• Change your mind about marketing

• Get your data in a portable format

How Long We Keep Your Data

We keep your data for as long as it makes sense:

• While you're actively using our service

• 7 years for rental records (we have to - it's the law)

• Until you tell us to stop for marketing

• 12 months for security logs

Changes to This Policy

Like our tool range, this policy might grow and improve over time. We'll let you know about any big changes. Using our service after changes means you're happy with them.

Get in Touch

Got questions about your data? We're here to help:

Email: [email protected]

For official data protection chat, there's always the Information Commissioner's Office:

Just like our rental process, we aim to make privacy simple, transparent, and fair. No hidden fees, no hidden data collection - just straightforward tool rental and data protection working hand in hand.

Remember, we're here to help Manchester rent smarter, not harder - and that includes being smart about your privacy.